Your request has been successfully registered

We will then prepare your order and send it to you by urgent shipment to the postal address provided, together with the invoice.

It will take from a few hours to a maximum of 5 working days. Although exceptionally we can delay up to 30 calendar days in periods of high demand for this service. But it would be clearly indicated on our website.

If we need to correct any information on your application, we will contact you via the e-mail account you have provided on the form. If the period of 30 calendar days has elapsed without a response to the first notification you receive, it will be understood that you have given up on your application and it will be resolved without the right to a refund or any reimbursement.

Remember that the smartcard you receive will be empty and the cardholder must go with it to any of our Registration Points (PRU) to identify you and activate it.

Once the smartcard is activated, you must install it on the computers where you are going to use the certificate. Use our manuals and guides to do this.

In addition, during the whole process you can consult us if you need it from contact.

WARNING: In the PRU, a PIN/PUK is assigned to the smartcard to protect it from misuse. If you enter the PIN wrong three times in a row it will lock it, and you will be able to unlock it with the PUK. We have manuals and guides that explain how to do this. But be very careful, if you enter the PUK wrong three times the smartcard will be unusable forever and you will have to request and pay for a new smartcard.