Get your certificate through video identification

Please, read all the points before accessing this service and check out our manuals.

Due to the exceptional situation caused by the DANA, the service will be temporarily offered at no cost. Certificates issued by video ID are only issued in software format.

If you have further questions, check out our help page or contact us.


  • 1

    Keep your mobile close by.

  • At the registration stage you will be asked for your phone number and e-mail account. We will send you an SMS with a code that you will have to validate and a link to the e-mail, so that you can access the video identification.
  • 2

    Present your identity card.

  • During the recording, you will be asked to bring your chosen identification document close to the camera. This can be your DNI, TIE card, Spanish passport or Spanish driving licence. All of them must be valid.
  • 3

    Download your certificate to your computer.

  • We will respond to your request within 5 working days. You will have to wait for us to review and validate it. We will inform you by e-mail and SMS of the resolution, and you will be able to download your certificate to a computer.

citizen

Obtain the certificate of entity representative

Before filling out the form, please read all the points and gather all the necessary information before you start


  • 2

    Complete the online form

  • Fill in all your details in our form as required. Don’t worry — the system will guide you step by step so you can upload the documentation you prepared in the previous step.
  • 3

    Make the payment

  • The final step of the form is the payment for the certificate through our payment gateway. Note for public bodies: If you are a public entity, you have the option to request payment through a prior quote, which you can download online.
  • 4

    Registration and verification

  • All set! Once submitted, we will register your request. The ISTEC-ACCV team will carefully review everything to verify that the documents are valid.
  • 5

    Missing something? (Correction)

  • If we need to correct any information from your request or require additional documentation, we will contact you at the email you provided in the application form. Important! You will have 30 calendar days to respond. If we do not hear from you within that period, we will assume you wish to withdraw your request, and it will be closed without the right to reimbursement or any refund.
  • 6

    How long will it take?

  • We normally process requests within a few hours, with a maximum of 5 working days. During high‑demand periods, this timeframe may exceptionally extend to up to 30 days.
  • 7

    Your resolution is ready!

  • We will send you an email with your invoice and confirmation that you can now download your Representative Certificate. We will also include the steps that the certificate’s holder/custodian must follow to obtain it.
  • 8

    IMPORTANT! Don’t leave it for later!

  • From the moment you receive our confirmation email, you have 60 calendar days to download your certificate. After that, the link will expire, you will not be able to download it, and you will need to start the process (and payment) from scratch.

Obtain the entity representative certificate

ISTEC has implemented a series of exceptional aid measures for individuals and entities located in the areas affected by the DANA, including the temporary free provision of video identification services for obtaining a citizen certificate and the supply of 100% subsidized professional personal certificates.

If you have further questions, check out our help page or contact us.

ISTEC has implemented a series of exceptional aid measures for individuals and entities located in the areas affected by the DANA, including the temporary free provision of video identification services for obtaining a citizen certificate and the supply of 100% subsidized professional personal certificates.

If you have further questions, check out our help page or contact us.

Digital identity throughout Europe

What you need for your electronic transactions


Find a registration point or join as a PRU

These are places where you can obtain a personal certificate from us by going in person. You will find them in City Councils or other public bodies.

Choose from our points of registration

  • We offer services throughout Spain and part of Europe.
  • Present in most of the city councils of the Valencian Community.
  • Avoid long trips to get your certificate

Do you want to be a registration point?

  • Provides free service for people and organizations in your area to obtain the digital certificate.
  • We assist you at all times with the issuance of certificates.
  • Manage easily your civil servant certificates

We provide service at national and international level.

We comply with the necessary standards so that our services are recognized worldwide.

Free attention at all times

Call or write us whenever you need. Inform us on our contact page.

Certificates with a duration of 3 years

All our personal and some non-personal certificates are issued with a validity of 3 years. Please inform us on the page of the certificate you are looking for.

Our prices are competitive.

We have the best quality-price ratio. Look no further.