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After identifying yourself in person at your nearest PRU, you will receive your Generation Code of 10 alphanumeric characters by SMS.
This code will expire 15 calendar days after it is obtained. Use it as soon as possible to download your certificate. To download, please consult our manuals and guides.
Another person can act on your behalf if he/she provides a power of attorney or a specific clause in a power of attorney, expressly authorizing him/her to obtain the digital certificate on your behalf. He/she must provide your details and accept the terms of the contract on your behalf. You have a model clause here.More information
The first time since obtaining the certificate of Citizen in person, you can make the renewal from your personal area(APSC), before it expires.
If it has already expired, or the last time you renewed by APSC, you will have to renew in person at a PRU. If your certificate is for [Public Employee, Pseudonym or Company Membership], then you must be a Public Employee, Pseudonym or Company Membership, contact your GESCO.
If the certificate is Entity Representative, you will have to purchase the product from scratch and pay for it.
We will notify by e-mail that the certificate download is available. The holder must have a Citizen certificate, or another personal certificate issued by the ACCV, or functional DNI-e. The holder will be identified in his Personal Area (APSC) and download the representative’s certificate, following the instructions of this manual.Choose your certificate
You have requested the Entity Representative certificate in software support and we have notified you for download, but you do not have a personal ACCV certificate to connect to. You can get your ACCV certificate free of charge in a PRU. Or you can also identify yourself with your DNI-e. You can activate it at any DNI issuing office.Entity Representative
The PIN is generated by the holder at the time of downloading and is not known to us at any time. If you do not have a copy of your certificate, you will have to request a new one and pay for it, if applicable.See manuals and guides
The PIN and PUK are generated at the first issuance of the card and are included in the Certification Agreement, although you can change them afterwards. You can go to a PRU to unblock the card’s PIN, if you have not changed the PUK. You can also follow this manual, para desbloquearlo tú en tu equipo.See manuals and guides
Your card has become unusable and you must purchase a new one. This is a security measure and cannot be breached.See certificates
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