Vídeo ID

Identify yourself by video and obtain your citizen’s certificate without having to travel.

Identify yourself by video

Please, read all the points before accessing this service and check out our manuals.

Certificates issued by video ID are only issued in software format.

If you have further questions, check out our help page or contact us.

The process has a cost and requires you to have a valid identity document with a photograph in Spain, a mobile phone, an email address and a bank card.

1

Application and payment pre-authorisation
Fill in your details, read and accept the identification terms and conditions, and pre-authorise the payment with your bank card. No final charge will be made until ISTEC-ACCV approves your application and issues your generation code.

2

Data validation
Enter your mobile phone number and email address. You will need to validate your mobile phone number using an SMS code.

3

Deadline IMPORTANT!
From the time the payment is pre-authorised, you have a maximum of 7 calendar days to complete the entire process.

This period includes both:
● The completion of the video identification by you.
● The review and decision on the application by ISTEC-ACCV.

We recommend completing the video identification immediately after submitting the application so that you have as much time as possible within the established deadline and avoid cancellation of the procedure.

4

Complete the video identification
Once the application has been created, you will receive a link by email to complete the video identification.
During the recording, you will need to show the selected identity document to the camera.

You may use the following documents, provided they are valid:
● DNI.
● TIE card or residence card with a photograph.
● Spanish passport.
● Foreign passport.
● Spanish driving licence.

5

Review and decision on the application
Once the video identification has been completed, ISTEC-ACCV will review the application and make a decision within the established maximum period.

We will inform you of the decision by email and SMS.

6

Generation and download of the certificate
• If the application is approved: You will receive an SMS with the generation code to download your certificate onto a computer. At this point, the final charge will be made to your card.

• If the application is rejected or the deadline expires: You will be informed of the reason by email (in the event of rejection), and the payment pre-authorisation will be released, so NO charge will be made.

What is video identification?

Until now you had to identify yourself in person at a registration point if you wanted to obtain a personal certificate from us. With video identification that’s over.

With a camera on your mobile device, tablet or computer, we can identify you by video conference. And you can download your certificate without leaving home.

You will get a digital accreditation that can be used to securely identify and express will, consent or authorship. Just as we would in the real world using our handwritten signature and legal documents, but by electronic means.

Specifically, Citizen Certificates identify a natural person, whether as a citizen or as a self-employed person. It contains first name, last name, NIF / NIE and email.

It is valid for 3 years.

What video identification is for

It allows you to identify yourself remotely, by smartphone, tablet or computer, as long as it has a camera and a stable internet connection.

If you need a citizen’s certificate and you cannot come to one of our registration points, use this method of identification. You will get the same certificate as with in-person identification.

What are the benefits for you?

Saves time
Avoid travel
No waiting in queues
No need to delegate to third parties

Who can apply for this type of certificate

Individuals over 14 years of age with NIF / NIE. *

Information that could be useful

These are some of the most common questions we receive. If you do not find an answer to your question, contact us.

Video Identification is a process that allows you to obtain your digital certificate remotely, without the need to visit a Registration Point (PRU).

The price for obtaining the Citizen Certificate in software format through Video Identification is currently 3,40€.

To obtain your certificate through Video Identification, follow the steps detailed in this manual. The process includes verifying your identity through a video call and making the corresponding payment.

From the time the payment is pre-authorised, you have a maximum of 7 calendar days to complete the entire process. This period includes both:

● The completion of the video identification by you.
● The review and decision on the application by ISTEC-ACCV.

We recommend completing the video identification immediately after submitting the application so that you have as much time as possible within the established deadline and avoid cancellation of the procedure.

ISTEC-ACCV usually takes a few hours, but has a maximum period of up to 5 working days to review and approve your application.

Important: Remember that you have a total, non-extendable period of 7 calendar days for the entire process. We recommend completing the video identification immediately after submitting the application; if you leave it until only a few days remain, ISTEC-ACCV may not have enough time to review it before the process expires and is automatically cancelled.

After your application is approved, you will receive a generation code of 10 alphanumeric characters on the phone number you provided. This code expires after 15 calendar days from its issuance.

To download and install your certificate, consult our manuals and guides.

The generation code is a unique 10-character identifier sent to you via SMS after your application is approved.

It is case-sensitive and is required to securely download your certificate from the generation portal. Remember that it expires after 15 calendar days.

If you did not receive the SMS, return to the Video Identification portal and enter your NIF/NIE. If you have an active and pending application, you will have the option to resend the generation code.

Unfortunately, if your generation code has expired, it cannot be reactivated. You will need to start a new Video Identification process and pay the corresponding fee again.

The previous code cannot be recovered for security reasons.

The issuance of the certificate is not instantaneous. After completing Video Identification, our operators must verify and approve your application.

Once this process is completed, you will receive the resolution on your phone and email. If the 5-business-day period has passed and you have not received a response, contact us.

This means that your identity could not be successfully validated. The reason for the rejection is specified in the email you have received.

Common reasons include problems with the document provided (expired, not accepted or illegible), errors during the recording or the expiry of the 7-calendar-day deadline for the process. Remember that, as your application has not been approved, NO charge will be made to your bank card and you can start a new application whenever you wish.

There are various reasons why Video Identification may be rejected. To learn more, consult the following document.

The only solution is to obtain a new certificate.

You will need to start a new Video Identification process and pay the corresponding fee again. Unfortunately, previous applications cannot be refunded.