Citizens
To obtain your working life, submit your income tax return, obtain a registration certificate, manage your maternity or paternity leave, apply for public employment offers and other formalities.
Citizen Certificate
When you need to act on your behalf as a natural person or as a freelancer, in digital environments.
Get the citizen certificate
The software support is free, and you must identify yourself at a Registration Point (PRU).
The card support has a cost, and selecting it will continue with the purchase process.
If you prefer, you can obtain your certificate in software format through video identification without the need to travel.
Due to the exceptional circumstances caused by the DANA, the video identification service will be temporarily offered at no cost.
For any questions, please consult our useful information.
Get the citizen card certificate
Please fill in all the points before filling out the form.
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1
Fill in and submit the web form
- Your personal data will be printed on the card, which will be sent by courier to the address you provide. Any error in this information is your responsibility.
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2
Make the payment for the certificate.
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3
Once the application has been registered, the ACCV has up to 15 working days to attend to it.
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4
When you receive the card, you must go to a PRU to activate it.
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5
Once activated, check that you have it installed on your computer.
Get the citizen certificate on the card
What is the Citizen’s Certificate?
It is a digital accreditation that can be used to securely identify and express will, consent or authorship. Just as we would in the real world using our handwritten signature and legal documents, but by electronic means.
Specifically, Citizen Certificates identify a natural person, whether as a citizen or as a self-employed person. It contains first name, last name, NIF / NIE and email.
It is valid for 3 years.
What is the Citizen Certificate for?
With this type of certificate you can identify yourself and sign in digital environments in your name, either as a natural person or as a freelancer. You can also encrypt the messages in the email account that you associate with your certificate, if your client allows it.
What benefits does it have for you?
- Obtaining working life
- Online tax management with the AEAT
- Registration or termination as a self-employed person with the TGSS
- Demand for employment, benefits, subsidies or scholarships
- Download certificate of registration
Who can apply for this type of certificate
Individuals over 14 years of age with NIF / NIE. *
What type of certificate can you apply for?
We issue them in software or card format. And if you need it, you can order both.
Software
- More economical and versatile
- Also use it on tablets and smartphones
- You can make copies of the certificate
- Generates advanced electronic signature
Cryptographic card
- Safer
- Protected by a PIN and a PUK
- Needs card reader
- Only on computers
- The certificate does not come out of the card
- Generates a qualified electronic signature
Frequently Asked Questions
These are some of the most common questions we receive. If you don’t find an answer to your question, contact us.
On which types of media can you obtain this certificate, and what is its cost?
We offer certificates in software and card formats. The software-based certificate is free if obtained at a Registration Point (PRU) or by accessing your personal area with an e-DNI or a personal certificate issued by ACCV.
The price for obtaining the software-based certificate through video identification is €6. The card-based certificate costs €31.35 (VAT and shipping included).
Payment Methods
If you need to purchase a Citizen Certificate, either in software format through video identification or on a card, payment is made exclusively by credit/debit card. If you need a card reader, it is also available.
What steps are required to obtain the software-based certificate?
Identify yourself at your PRU and receive your Generation Code via SMS or on paper, depending on the chosen method. Download the certificate and install it following the manuals. If you have an e-DNI or a personal certificate from ACCV, you can obtain the software-based certificate through your personal area (APSC).
You can also identify yourself via video, without the need to travel, but this service will have an associated cost.
What steps are required to obtain the card-based certificate?
How do I download the software-based certificate?
You will receive your Generation Code, a 10-character alphanumeric code, after identifying yourself in person at your PRU or if you have identified yourself via video and your request has been successfully resolved.
This code will be sent to you via SMS or on paper, depending on the chosen method, and will expire 15 calendar days after its issuance. Use it as soon as possible to download your certificate. For the download, consult our manuals and guides.
Remember that if you have an e-DNI or a personal certificate from ACCV, you can obtain the software-based certificate through your personal area (APSC).
What is the Generation Code?
The Generation Code is a unique 10-character identifier sent to you via SMS or on paper, depending on the chosen method, after identifying yourself at the PRU or via video.
It is case-sensitive and serves to securely download your certificate from the generation portal. Do not delay, as it expires after 15 days.
My Generation Code has expired.
We regret this. If you obtained it at a Registration Point, you will need to identify yourself in person again to request a new code.
If you obtained it through video identification, you will need to pay for a new process to obtain a new code.
The previous code cannot be reactivated, as this is an irreversible security measure. Additionally, the cost of the previous video identification will not be refunded.
How do I install my card-based certificate?
We will send you the blank card, and the holder must go to a Registration Point (PRU) to load the certificate onto it. Once loaded, follow our installation manuals.
I get an error when downloading the certificate.
The only solution is to obtain a new certificate.
Remember that it is free if obtained at a Registration Point (PRU). If you do it via video ID, you will have to go through the process from the beginning and pay the fee. The previous request will not be refunded.
Where can I find a Registration Point (PRU)?
The list of our PRUs is available here.
How do you identify yourself at the PRU?
The main documents that allow you to identify yourself are a DNI, NIE, Spanish driver’s license, or valid Spanish passport. If your case is different, read the information detailed in this document.
I cannot go to the PRU. What should I do?
You can identify yourself via video, although this service has an associated cost. If you have an e-DNI or a personal certificate from ACCV, you can obtain the software-based certificate through your personal area (APSC).
Another person can also go on your behalf if they provide a notarized power of attorney or a specific clause in a notarized power of attorney that expressly authorizes them to obtain the digital certificate on your behalf. They must provide your data and accept the contract conditions on your behalf. You can find a sample clause here.
My certificate is about to expire. How do I renew it?
The first time after obtaining it, you can renew it from your personal area (APSC), before it expires, i.e., during the renewal period, which is 70 days before the expiration date.
If it has already expired, or if you last renewed it through APSC, you will need to renew it in person at a PRU or request a new one by following the steps outlined in “What steps are required to obtain the software-based certificate?”
I want to cancel my certificate. How do I revoke it?
You can cancel your certificate by calling us at 963 866 014. Or use one of the other options described on this page. Remember, revocation cannot be undone.