Citizen Certificate

When you need to act on your behalf as a natural person or as a freelancer, in digital environments.

Get the citizen certificate

Software support is free and you must identify yourself at a Registration Point (PRU). Card support comes at a cost and if you select it, you will continue with the purchase.

If you wish, you can obtain your certificate in software support by video identification and without having to travel. This is a service with an associated cost.

If you have any questions, please contact our useful information.

Get the citizen card certificate

Please fill in all the points before filling out the form.

1

Fill in and submit the web form
Your personal data will be printed on the card, which will be sent by courier to the address you provide. Any error in this information is your responsibility.

2

Make the payment for the certificate.

3

Once the application has been registered, the ACCV has up to 15 working days to attend to it.

4

When you receive the card, you must go to a PRU to activate it.

5

Once activated, check that you have it installed on your computer.

Get the citizen certificate on the card

What is the Citizen’s Certificate?

It is a digital accreditation that can be used to securely identify and express will, consent or authorship. Just as we would in the real world using our handwritten signature and legal documents, but by electronic means.

Specifically, Citizen Certificates identify a natural person, whether as a citizen or as a self-employed person. It contains first name, last name, NIF / NIE and email.

It is valid for 30 months.

What is the Citizen Certificate for?

With this type of certificate you can identify yourself and sign in digital environments in your name, either as a natural person or as a freelancer. You can also encrypt the messages in the email account that you associate with your certificate, if your client allows it.

What benefits does it have for you?

Obtaining working life
Online tax management with the AEAT
Registration or termination as a self-employed person with the TGSS
Demand for employment, benefits, subsidies or scholarships
Download certificate of registration

Who can apply for this type of certificate

Individuals over 14 years of age with NIF / NIE. *

What type of certificate can you apply for?

We issue them in software or card format. And if you need it, you can order both.

Software

More economical and versatile
Also use it on tablets and smartphones
You can make copies of the certificate
Generates advanced electronic signature

Cryptographic card

Safer
Protected by a PIN and a PUK
Needs card reader
Only on computers
The certificate does not come out of the card
Generates a qualified electronic signature

Information that could be useful

These are some of the most common questions we receive. If you do not find an answer to your question, contact us.

To obtain your certificate via video ID follow the steps in this manual.

Identify yourself in your PRU and receive your Generation Code at your mobile. Download the certificate and install it according to the manuals. If you have an e-ID card or personal certificate from the ACCV on your card, you can obtain the certificate in software through the your personal area (APSC).

You can also identify yourself by video, without having to travel, but this service will have an associated cost.

Citizen certificate in support software is free , if you obtain it at a user register point. The price for obtaining the certificate on software support through the video identification is € 6. The certificate in card support costs € 31.35 (VAT and shipping included).

If you need to purchase a Citizen’s certificate, either in software support by video identification or in card support, payment is made exclusively by credit/debit card. If you need a card reader, this is also possible.

Your application for a citizen’s certificate by video identification will be processed by us within 5 working days.

The request for a card certificate will be processed within a maximum of 15 working days.

After payment you have 30 calendar days to complete the video identification. If after this time you have not been video identified, your request will be cancelled and your money will be refunded.

You’ll get your alphanumeric 10-character Generation Code after identifying yourself in person at your nearest PRU, or if you have identified yourself by video and your request has been resolved favourably.

This code will be sent to you by SMS and it will expire within 15 calendar days of obtaining it. Use it as soon as possible to download your certificate. For download, see oursmanuals and guides.

The issuing of the certificate by video identification is not instantaneous.

Our operators must verify your application and approve it. When this happens you will receive the resolution to your phone number and email.

We are sorry. If your request has been rejected, it is because we have not been able to verify your identity or the details you have provided do not match.

Unfortunately, this means that you cannot get your money back and will have to pay for a new application, should you need it.

It is sent to you by SMS after identifying yourself, either at the PRU or by video. It has 10 characters and is case sensitive. It is used to download your certificate securely from generation front-end. Don’t neglect it, because it expires in 15 days.

We are sorry. If you obtained it at a registration point, you will have to re-identify yourself in person to request a new code.

If you obtained it by video identification, you will have to pay a new process to obtain a new code.

The previous one cannot be reactivated, as it is an irreversible security measure. Likewise, you will not be reimbursed for the amount of the previous video identification.

Please return to the video identification portal. Enter your NIF/NIE and, if you have an active request pending completion, you will have the option to resend the data for generation.

The only solution is to obtain a new certificate. If you do it by video ID you will have to go through the process from scratch, and pay the fee. The previous application will not be refunded.

You must purchase it through this web. In a few days you will receive an empty card and you only have to go to one PRU to activate it. Remember to install it on your computer when it is already active.

We will send you the empty card and the holder must go to one Registration Point (PRU), to load the certificate on it. Once loaded, follow ours manuals of installation.

The list of our PRUs can be found here.

The main documents that allow you to identify yourself are a DNI, NIE, a Spanish driving license or a valid Spanish passport. If your case is different, please read the information in this document.

you can video-identify yourself, although there is an associated cost for this service.

Also, another person may appear on your behalf if you provide a power of attorney or a specific clause in a power of attorney, which expressly authorizes the third party to obtain the digital certificate in your name. The third party must provide your personal information and accept the terms of the contract on your behalf. You have a clause template here.

The first time you get it in person, you can renew it from your personal area (APSC), before it expires.

If you have already expired, or were last renewed by APSC, you must renew in person at a PRU.

You can cancel your certificate by calling us at 963 866 014. Or use another of the options described on this page. Remember, revocation cannot be undone.