Vídeo ID

Identify yourself by video and get your certificate without having to travel.

Please, read all the points before accessing this service and check out our manuals.

Due to the exceptional situation caused by the DANA, the service will be temporarily offered at no cost. Certificates issued by video ID are only issued in software format.

If you have further questions, check out our help page or contact us.

1

Keep your mobile close by.
At the registration stage you will be asked for your phone number and e-mail account. We will send you an SMS with a code that you will have to validate and a link to the e-mail, so that you can access the video identification.

2

Present your identity card.
During the recording, you will be asked to bring your chosen identification document close to the camera. This can be your DNI, TIE card, Spanish passport or Spanish driving licence. All of them must be valid.

3

Download your certificate to your computer.
We will respond to your request within 5 working days. You will have to wait for us to review and validate it. We will inform you by e-mail and SMS of the resolution, and you will be able to download your certificate to a computer.

Obtain the certificate of entity representative

Before filling out the form, please read all the points and gather all the necessary information before you start

1

Prepare your documentation
The required documents vary depending on the type of entity. To know exactly what you need, check the detailed information according to the letter of your Tax ID (CIF). Having everything ready in advance will save you time.

2

Complete the online form
Fill in all your details in our form as required. Don’t worry — the system will guide you step by step so you can upload the documentation you prepared in the previous step.

3

Make the payment
The final step of the form is the payment for the certificate through our payment gateway. Note for public bodies: If you are a public entity, you have the option to request payment through a prior quote, which you can download online.

4

Registration and verification
All set! Once submitted, we will register your request. The ISTEC-ACCV team will carefully review everything to verify that the documents are valid.

5

Missing something? (Correction)
If we need to correct any information from your request or require additional documentation, we will contact you at the email you provided in the application form. Important! You will have 30 calendar days to respond. If we do not hear from you within that period, we will assume you wish to withdraw your request, and it will be closed without the right to reimbursement or any refund.

6

How long will it take?
We normally process requests within a few hours, with a maximum of 5 working days. During high‑demand periods, this timeframe may exceptionally extend to up to 30 days.

7

Your resolution is ready!
We will send you an email with your invoice and confirmation that you can now download your Representative Certificate. We will also include the steps that the certificate’s holder/custodian must follow to obtain it.

8

IMPORTANT! Don’t leave it for later!
From the moment you receive our confirmation email, you have 60 calendar days to download your certificate. After that, the link will expire, you will not be able to download it, and you will need to start the process (and payment) from scratch.

Obtain the entity representative certificate

What is video identification?

Until now you had to identify yourself in person at a registration point if you wanted to obtain a personal certificate from us. With video identification that’s over.

With a camera on your mobile device, tablet or computer, we can identify you by video conference. And you can download your certificate without leaving home.

What are the benefits for you?

Avoid unnecessary travel
No need to go to the PRU
Save waiting in queues
You don’t need another certificate from us

What video identification is for

Allows you to identify yourself remotely, via a smartphone, tablet or computer, as long as it has a camera and a stable internet connection.

What procedures can you carry out with your certificate obtained by video identification?

Obtaining employment records
Management on-line of taxes with the AEAT (Spanish Tax Agency)
Registering or deregistering as self-employed with the TGSS (Social Security Office)
Application for employment, benefits, subsidies or grants
Download census certificate

Natural or legal person

If you are an individual and want to avoid unnecessary trips to obtain your citizen certificate, Video ID is your solution.

Advantages of this method of identification

Save time
No matter the distance
No waiting

Are you a legal entity? Have you applied for an entity representative certificate and do not have our personal certificate, to complete your download?

With Video ID you can download your representative certificate without the need for an additional certificate.

Advantages of this method of identification

You do not need a certificate from us beforehand
Avoid unnecessary travel
No waiting in queues

Choose the certificate you need

Citizen

If you don’t have a registration point within reach or don’t have time to go to one in person, get your citizen certificate by video identification. All you need is a device with a built-in camera and a stable internet connection.

Entity representative

To complete the download of this certificate, a personal certificate of our own was required. With Video ID this is no longer necessary. All you need is a device with a built-in camera and a stable internet connection.

Request your video identification by Vídeocert

Vídeocert is our video identification platform. Access with your device with camera and internet connection, to obtain your citizen or entity representative certificate.

Obtain a certificate